Support

Frequently Asked Questions

Updating your MyTractice App

We strongly recommend you take the following steps when updating your Mytractice App

1) Go to the settings view of your device
2) Go to the app view that lists all the apps on your device
3) Select Mytractice then click Uninstall. Once the Uninstall is complete.
4) Go to the app store and now install the latest version

Note: If this does not work then send us an email at *protected email*

Supported Devices

Android Phones & Tablets

  • While this app works with Android 6.0 and above. All its features work best with 7.0 (Nougat) and above.
  • The app is currently not available on iOS, Subscribe to our mailing list to be notified when it is released.

Using Track Practice Time

One of the main functions of the MyTractice applications is your ability to efficiently track your practice. This feature can be accessed from the main page through the Track Practice Time tile.

Within this view, you can do the following. Starting from the top with the Awards button – Clicking on the award button will display your achievements and how you are doing in meeting your daily goals. To the right of the awards, button is the

Edit Instrument button – Clicking on this button will display the list of instruments you are learning. You can add or delete an instrument from your list of instruments. Next is the

Instrument field – This field displays the list of instruments you selected and plan to practice.

Topic – This field displays a list of topics and if the topic you want to practice is not listed you can create your own using the customized option.

Sub-topic – This field displays an associated list of sub-topics to your chosen topic. If the sub-topic you want to practice is not listed you can create your own using the customized option

Song – The song field is only enabled when song is selected as a topic

Metronome – Clicking on the metronome will cause a pop-up to appear. This pop-up allows you to set you metronome speed, Time Signature, and Accenting beat if you choose. Clicking the Save or Cancel button in this view will return you to the track practice time screen.

Switch – The switch feature enables you to turn the sound of the metronome OFF or ON.

View Blue Tag – When you click on the Blue tag, it returns the last 10 practice journal entries associated to the instrument, topic, and subtopic you are about to practice.

 View Green Tag – Clicking on the  Green tag, returns the last 10 journal entries tagged as “Specifically Significant”, to the instrument, topic, and subtopic you selected

Red view Tag – Clicking on the Red tag, returns the last 10 journal entries tagged as “Generally Significant” and is not associated with instrument, topic, and subtopic you selected

Start Button – The application starts tracking your time once you click the start button. You can also Pause and Resume your practice anytime.

Stop Button – Clicking on this button will cause a confirmation pop-up to appear, to confirm that you would like to end your practice session.

Record Button – Clicking on the record button starts the process of recording the audio sound of your practice.

Outcome and Evaluation field  – This field is for you to enter your evaluation of your practice.

Remind me field – This is a calendar view, that allows  you to set a listen back reminder to a practice session that is of significance to you.

 Set Green Tag –  This tag enables you to tag the outcome and evaluation of a topic and subtopic as significance.

Set Red Tag –  This tag enables you to tag the outcome and evaluation as generally significance, it is not associated with topic and subtopic.

Save button – This save button enables you to save your practice session

Save and notify button – This button enables you to save your practice and notify your teacher if you need assistance. A pop appears, for you to select the person you want to notify.

Track Practice Time Tags

Within Track Practice Time feature are 3 distinct tags. These tags allow you to either view previous practice notes just before you begin practicing or tag a practice session for easy future reference.

Once you have picked the Instrument, Topic, and Sub-Topic you are going to practice, before beginning to do so, if you click on the Blue Tag, it will return in a pop up the last 10 practice notes associated to your Instrument, Topic, and Sub Topic.

If you click on the Green Tag before you begin practicing it will pull up the last 10 practice notes you tagged as specifically significant to the instrument, Topic, and Sub-Topic you are about to practice.

If you click on the Red Tag before you begin practicing it will pull up the last 10 practice notes you tagged as Generally significant to your music education.

Once you have finished practicing and have input your Outcome and Evaluation, you can tag your practice notes with either the Green Tag as Specifically Significant to the Instrument, Topic and Sub-Topic you have just practiced or with the Red Tag as Generally significant to your music education if what you intending to do after you are done practicing and have entered your outcome and evaluation as I have here, depending on the significance.

How to Customize your own Topic or Sub-Topic

Now you can create your own customized Topic and Sub-Topic if what you are looking for isn’t listed.

Add

  1. Go to the Track Practice Time page

  2. Click the Topic dropdown and select <Customize>

  3. A pop-up title Topic appears

  4. Enter your Topic and click save

  5. The page refreshes and your Topic is added to the list.

  6. Now you can associate a Sub-Topic to the Topic you just created by repeating steps 2 – 4 in the sub-topic field.

Update or Delete

  1. Select the customized Topic you want to update or delete from the Topic list

  2. Hold down your mouse or your finger on your smartphone for a sec and a popup will appear

  3. Update or Delete the Topic.

Note: All associated Sub-Topic(s) will be deleted if you delete a topic

Using Teacher/Tutor Link

 

As a music teacher, you can invite, upload, search for and connect with anyone through the Teacher/Tutor feature. It can be accessed using the icon on the header menu.

Going from the top with the Search Button – This feature allows you to search for an individual on the system by their email address or unique ID if their profile is public.

Immediately below that is the

Connect Button – This feature allows you to send a link request to the person you wish to connect with. Once sent a yellow status, indicating  “response is pending” is displayed by the name of the person you sent the request too.

Next is the “Connections Information Row” it displays the following information about the individuals you are linked with Starting with the

User ID column-  It shows the unique ID of the individuals you are connected with

Name – Shows the name or email address of the individuals you are connected with

Status – Shows the status of your connection (Green means you are connected to the person. Yellow means a response is pending.

Check – Allows you to remove anyone you are linked to or Assign someone to a stage with the “Assign Stage” button.

Score – Shows the last grade you received from your teacher

Grade – Allows you to Grade a student

Journal – Allows you to view the practice journal of whoever you are connected with

Delete button – Allows you to disconnect with anyone you are linked with

Below the Connections Information Row are the following buttons, choose file, upload,   Assign Stage, Link Request, Remove and Excel Template link

Choose File – Allows you to select the excel file template you which to upload

Upload Button – This feature allows you to upload an excel spreadsheet with all your students

Excel Template link– The template provides the required data to upload your students

Assign Stage Button – Allows you to assign one of the students to a stage

Link Request Button – This allows you to invite a friend via email.

Remove Button – This button allows you to remove one or multiple individuals

information into the system.

This feature allows you to assign an individual to a sub-stage. The following restrictions apply

1 – You cannot assign another teacher to a sub-stage

2 – You cannot assign a student who is not practicing one of the instruments you teach. A pop up will appear to notify you

3 – You cannot assign a student you are not yet linked with

4 – You cannot assign multiple students to a substage.

Using Student Link

As an individual, you can invite,  search for and connect with anyone through the Student Link feature. It can be accessed using the icon on the header menu. Going from the top with the Search Button – This feature allows you to search for an individual on the system by their email address or unique ID if their profile is public.

Immediately below that is the

Connect Button – This feature allows you to send a link request to the person you wish to connect with. Once sent a yellow status, indicating  “response is pending” is displayed by the name of the person you sent the request too.

Next is the “Connections Information Row” it displays the following information about the individuals you are linked with Starting with the

User ID column-  It shows the unique ID of the individuals you are connected with

Name – Shows the name or email address of the individuals you are connected with

Status – Shows the status of your connection (Green means you are connected to the person. Yellow means a response is pending.

Check – Allows you to remove anyone you are linked to

Score – Shows the last grade you received from your teacher

Journal – Allows you to view the practice journal of whoever you are connected with

Delete button – Allows you to disconnect with anyone you are linked with

Below the Connections Information Row are the following buttons Friend Request, Remove,

Friend Request Button – This allows you to invite a friend via email.

Remove Button – This button allows you to remove one or multiple individuals

Using the Lesson Hub

The Lesson Hub provides a music teacher with the ability to easily set out their entire program or curriculum in stages, levels or grades.   This is an overview of the lesson Hub main screen. There are other videos that provide details around using the Stage Add/Edit, Assign Stage, Approve Stage and Create Class feature.

Starting from the top right-hand side is the

Filter Icon: It enables a teacher to apply various filters to the practice statistics of your students

Instrument tab: A teacher uses it to move between the various instrument curriculums they teach

Below the Instrument tab are the

Dates fields that are populated once you apply filters

Immediately below that, are 4 buttons, starting with

  • Stage Add/Edit: (wait 5 sec)This feature allows a teacher to Add or Edit a Stage or Sub stages of their program/curriculum. Next is the
  • Assign Stage: (wait 5 sec) This feature enables a teacher to assign an existing or new student or Class or to a stage that reflects their ability.  Next is the
  • Approve Stage: (wait 5sec)The feature enables a teacher to approve a student to progress to another stage.
  • Create Class: This button takes you to a feature that enables a teacher to create a class

Below the dates fields are the 4 Practice pie charts, the first of the 4 is,

  •  Student Current Stage: it is the default view, the Pie Chart shows the number of students in each stage and the total number of students in the middle. Swiping to the left reveals the
  • Today’s Practice Status: This Pie chart shows the number of students who practiced and the stages they practiced in, swiping left again reveals the
  • Average Stage Completion Days: This Pie chart will show the average (Days taken by students)/projected (Days stipulated by teacher) days to complete the program swiping left for a 3rd time reveals the
  • Stage Completion Time: This Pie Chart show the teacher cumulative practice goal against the actual time spent by the students.

Below the pie charts are the Stage & Sub Stage bars charts, they provide an overview of the various stages and sub-stages  your students may be in, on the program.

 

The Stage Filter provides you with a percentage practice break down of the students in the various stages

Storage bar – It shows the amount of space used and available in the lesson hub.

 

Disable/Enable Staging Rules – “If disabled a student will have access to any stage of sub stage of their teacher’s program.

When enabled students are given access to a stage or sub stage of a program based on the teacher assessing their ability.”

Edit Instrument: This allows a teacher to edit the instruments they teach

Using your Practice Journal

 

You can view all the details associated with your previous practice sessions at any time in your practice journal. This feature can be accessed from the main page through the Practice Journal tile.

Clicking on this tile will display the Day tab, and any practice you’ve had for the day. This is the default view. The left and right arrows on opposite sides of the date allows you to view previous or future date practice details.

Next to the Day tab, is the Week tab, which runs from Sunday to Saturday. Clicking on this tab will show the current 7 days view of your calendar with the current day highlighted in yellow. A numeric value may be displayed in a box below a date. This value represents the number of practices performed on that day. If the outcome/evaluation of any practice session was tagged as either specifically or generally significant the associated date will have a green or red or both stripes above it. Clicking on any date will return all the details of the practice below it. The left and right arrows on opposite sides of the date, allows you to choose a previous or future week from which to view your practice details.

Next to Week tab, is the Month tab. Clicking on the tab will display the current months’ view of your calendar with the current day highlighted in yellow. Similar to the week view, numeric values are shown below each day that you practiced. The value represents the number of practices performed that day. If the outcome/evaluation of any practice session was tagged as either specifically or generally significant they will have either a green or red or both stripes above the date. Clicking on the date will return the details of all your practice sessions for the selected date. The left and right arrows on opposite sides of the date allows you to view previous or future month’s practice details.

Coping & Pasting your Outcome/Evaluation

In either your practice journal or the pop-ups that appear when you click on a tag in Track Practice Time you can copy and paste your previous outcome and evaluation.

  • Tap the Outcome/Evaluation you want to copy
  • Hold down your finger in the Outcome/Evaluation section for 2 seconds and the option to paste will appear, once you tap it what you copied will be pasted.

How to change my Goal

You can modify your goal using the target icon on the header menu. Clicking on this icon will cause the goal screen to appear. You have the option to use the default or customize goal setting.

Selecting the default goal means you plan to practice every day for an hour.

Selecting the Custom goal. Means you can set how frequently you plan to practice. The first drop-down field allows you to select either a weekly or daily goal.

You can set how frequently your practice will occur and your practice time.

If repeats weekly is selected, you can set what days of the week you plan to practice.

If you select daily then you can only set the length of time you plan to practice every day.

The save button saves your changes.

Using the student Stats & Reports

The Stats & Reports feature provides various insights into your practice.

Clicking on the feature will take you to the main screen. It has 4 sections Overall Achievement, Practice Journal, Assessment Report and Achieved for the Week.

Starting from the top is the Overall Achievement section, its pie chart shows a percentage breakdown of the time spent practicing your instrument(s) for the DAY. Next to the Day button is the Week button – Clicking on this button shows a percentage breakdown of the time spent practicing your instrument(s) for the Week. Next is the Overall button – It shows a percentage breakdown of your practice time since you started using the application.

Next is the Instrument field  –  It allows you to select an instrument when an instrument is selected the pie chart shows a percentage breakdown of the various topics practiced.

Clicking the Preview button returns an overview of all your stat’s.

Next is the Practice Journal. Expanding this view reveals the Day field.

The Day field allows you to pick a time scale or period.

This report can be viewed in either a detail or list view.

Clicking on the preview button returns your practice history in either a detail or list format

Next is the Assessment Report.

The circle to the left shows the number of people you are linked with. To the right, is the last grade you received from your teacher.

To view your assessment. First, select a period, then click the preview button,  it will return all grading you received during that period.

Last is the Achieved for the week – it shows how you are doing in relation to their goal each day for the week.

Using the teachers Stats & Reports

The Stats & Reports feature provides various insights about you or your student’s practice.

Clicking on the feature will take you to the main screen. It has 4 sections Overall Achievement, Practice Journal, Assessment Report and Achieved for the Week.

Starting from the top is the view field. It allows a teacher to alternate between their personal practice data and the data for all of your students. Immediately below that, is the Overall Achievement section, its pie chart shows a cumulative percentage break-down of your students practice in relation to their goal for the DAY. Next to the Day button is the

Week button – Clicking on this button shows a cumulative percentage break-down of your students practice in relation to their goal for the Week. Next is the

Overall button – It shows the overall cumulative percentage break-down of your students practice in relation to their goal since they began using the application.

Next is the student field – It allows you to select individual students, and when a student is selected, the pie chart shows a percentage breakdown of the time they spent practicing their instruments.

Next is the Instrument field  –  It allows you to select an instrument and when an instrument is selected the pie chart above will show a percentage breakdown of the various topics practiced by the student selected.

Clicking the Preview button returns an overview of all your students’ stats.

Next is the Practice Journal. Expanding this view reveals two fields (Student and Day)

The Student field allows you to select a student whose report you would like to review.

The Day field allows you to pick a time scale or period.

This report can be viewed in either a detail or list view.

Clicking on the preview button returns the students daily practice history

Next is the Assessment Report.

The circle to the left shows the number of people you are linked with. To the right, is the last grade you gave a student.

To view a students assessment. First select the student from the student drop-down list, then select a period.

Clicking on the preview button will return that student’s grade for the period you wish to view.

Last is the Achieved for the week – it shows how your students are doing each day in relation to their goal for the week.

Using My Lesson

Clicking the My Lesson tile will display the following information which is split into 2 halves. The top half has 3 key features, the Leaderboard, Assessment Report and Practice Pie Chart. The bottom half is set out as Practice Tiles through which students can access assignments to work on. A Practice Tiles could have 1 of 4 different colored icons. Once a student is assigned to a stage by their teacher they can access the practice materials through tiles.

Going from top to bottom in the My Lesson feature you will see the Title of the Instrument you are learning, immediately below that is the Leaderboard swiping to your left will reveals the Assessment Report and Practice Pie Chart.

The Leaderboard shows your practice time ranking against other students learning the same instrument.

Clicking on the Assessment Report button takes you to the Status & Report feature where you can view all your Assessment details and grades. Next is the

Practice Pie Chart. It shows a percentage breakdown of your practice against your teacher recommends practice goal for the day. The keys to the right of the chart show the time spent practicing against your goal

The Practice Tiles are set out as Sub Stages, they could have one of 4 colored icons

A  Green Icon – Indicates that the sub-stage has been approved by a teacher as completed

A Yellow Icon – indicates that you are waiting for a teacher to approve a substage you have submitted as completed.

A White Icon – Indicates that you have been granted access to the next sub-stage

If a Red Icon is displayed, it means your teachers’ subscription plan has expired and you will not be able to access those sub-stages

Setting up a Profile

The user profile allows you to personalize your information so other users can easily identify who they are connecting or linked with.

From the main screen, you can access your profile by clicking the profile icon in your top right corner.

You can add a picture

Enter your first and last name

Select a gender and age range

Enter your country and City

You can Disable and Re-enable Email Notification

Make your profile public or private. (If you select private no one can find you on the system or link with you)

How can I Change/Add/Remove my Instrument


1. Click on the “Track Practice Time” button
2. On the right hand side of the screen click on the grey button marked “Edit Instrument”
3. You will be taken to a screen with drop down boxes where you can edit your current instrument, add additional instruments or remove an instrument
4. Once you have entered the new information click the button “Finish” to save your new instrument selections

Other Helpful videos

Student leaderboard

Teacher leaderboard

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